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    Creating and Managing Push Notifications

    In this topic you will learn how to create and manage push notifications.

    A push notifications is a message that pops up on a mobile device. Push notifications are a convenient way to notify users about new content or upcoming live events that are/will be available in the Brightcove Engage™ app. When a mobile user clicks a push notification, they will be directed to the new content inside the Brightcove Engage app.

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    Managing notifications

    To view the notification for a Mobile App experience, edit the Mobile App experience and then click NOTIFICATIONS in the left navigation. A list of notifications that have been sent or are scheduled will display.

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    The body of the page will display the following information:

    • Notification Title - Title of the notification
    • Linked Content - The content that will be displayed when notification is clicked (app home, video collection, video)
    • Notification Date - The date and time the notification was sent, or is scheduled to be sent
    • Status
      • Scheduled - The notification is scheduled to be sent
      • Sent - The notification was sent

    Clicking on a notification will open the notification details in the side panel.

    To delete a scheduled notification, click on it and then click Delete.

    Creating notifications

    To create a new push notification, follow these steps:

    1. Edit the Mobile App experience.
    2. Click NOTIFICATIONS in the left navigation. A list of notifications that have been sent or are scheduled will display.
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    3. Click Create Notification.
    4. Enter a Notification Title and Description. These will be displayed on the device so having concise, detailed description is recommended.
    5. The On click send to: section determines what happens when the notification is clicked on the device:
      • Application Home - User is directed to the home page of the app
      • Collection - User is directed to the selected collection
      • Video Content - User is directed to the selected video
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    The Preview area will display a preview of what the notification will look like when sent.

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    Click Send to send the notification immediately or Schedule, select a date and time and then click Confirm.

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    Enabling notifications

    To enable notifications, viewers will be prompted to allow notifications when installing or opening the Brightcove Engage app.

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    Page last updated on 18 May 2020